Privacy Policy

Privacy Policy

Last Updated: July 8, 2023

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This Privacy Policy describes how we collect, use, process, and disclose data about you, including personal data, in relation to your access and use of the Platform and Payment Services, starting from May 25, 2018, when the General Data Protection Regulation (GDPR) will be fully enforced in Italy.

Additionally, we will provide you with the necessary contact information to reach out to us if you have any questions regarding your personal data. We'll be more than happy to assist you. We also encourage you to read our Cookie Policy, which explains how uses cookies and similar technologies. provides an online booking service for accommodation facilities suitable for hosting individuals with special needs, provided through our website accessible on mobile devices as well. Why do we specify this? Because the following information pertains to all devices used to access the platform, to which the same Privacy Policy applies.

This privacy policy applies to any type of information we collect through our platform or through other means connected to it (for example, emails sent to our customer support team).

Occasionally, we may need to modify this Privacy Policy. If you want to stay updated, visit this page and you will always be informed about the latest news. If the changes we make to the Privacy Policy have an impact on you (for example, if we intend to process your personal data for purposes different from those communicated in the past in this Privacy Policy), you will be informed of such changes before the new activities begin.

A necessary note: if you do not agree with this Privacy Policy, you should discontinue the use of our services. If, on the other hand, you agree, then you are ready to book your next Trip with us!

Who is the Data Controller?

Bookingbility Srl - Viale Lazio 66, 90144 - Palermo (Italy) Email address of the Data Controller: read more⇒

What kind of personal data does collect?

We cannot assist you with booking your Stay without some information. Therefore, when you use our services, there is certain information we need to ask for, such as your name, contact details, names of your travel companions, and payment details. You can also choose to provide specific requests for your upcoming Stay (e.g., certain preferences or special needs). Additionally, we collect data from your computer, phone, tablet, or other device you use to access our services. This includes your IP address, browser, and language settings. We might also receive information about you from third parties or automatically collect other data. This is a basic overview of the information we collect, but if you want more details, click the following link: read more⇒

Why does collect and use your personal data?

We collect your data to help you manage your Stay Bookings online and to ensure you receive the best possible service. We also use your personal data to contact you and inform you about discounts, special offers, and other products and services we think might interest you. There are other uses as well: if you want to learn more, you can read a detailed explanation here: read more⇒

How does share your data with third parties?

There are other parties connected to the services offered by, involved in various ways and for different reasons. The main purpose is to share relevant data about your Trip with the Accommodation Facility to complete the Stay Booking. There are also other parties that may receive some data as they are involved in providing services rendered by These include financial institutions, advertising companies, or, in some cases, public authorities. We do not sell or trade your personal data. If you want more details on how the data you provided is used and shared with third parties, click the following link: read more⇒

How does handle communications sent by you and the Accommodation Facility you booked? can help you and the Accommodation Facility exchange information and requests about their services or the Stay Bookings made. These exchanges can be made directly through If you want to know in detail how receives and manages these communications, click the following link: read more⇒

How does use mobile devices?

Our website is adaptive to mobile devices, so the same information collected from the website is also collected on mobile devices. Additionally, if your device allows it, we may also use location services. read more⇒

How does use social media?

The use of social media can be integrated into services in various ways, implying the collection of personal data by us or the reception of some personal data from the specific social media. If you want to know more about the collection and exchange of this information, click the following link: read more⇒

What security and retention procedures does use to safeguard your personal data?

We rely on all appropriate and adequate procedures to prevent unauthorized access to data, as well as any misuse of the data we process. read more⇒

How does handle children's personal data?

Unless otherwise indicated, offers a service that can only be used by individuals over 16 years old. We handle information about minors only with the consent of parents or legal guardians or when the information is provided by parents or legal guardians. read more⇒

How can you control the personal data you have shared with

You always have the right to review your personal data that we have collected. You can request an overview of your personal data via email by writing to More information on the rights you can exercise to control your personal data is available here. read more⇒

Data Controller

Bookingbility Srl controls the management of personal data as described in this Privacy Policy. Bookingbility Srl is a simplified private limited liability company subject to Italian laws, with its registered office at Viale Lazio 66, 90144 - Palermo - Sicily - Italy.
All communications for information requests about data processing can be sent to the following email:

Types of Data Collected

Below is a more detailed description of the data we collect.

Personal data you provide to us collects and uses the information you provide to us. When you make a Booking for Accommodation for your Stay, we ask for basic data such as your first name, last name, and email address. Depending on the Stay Booking, we may also ask for your home address, phone number, payment details, date of birth, the names of any other persons traveling with you, and any preferences or needs (e.g., dietary preferences, mobility limitations, etc.) for your Stay.

If you want to contact our customer service team or reach out to us through other means (e.g., on social media or by communicating through us with the booked Accommodation), we will also collect information via these channels. Guests may also be asked to write a review to help other travelers find the accommodation they are looking for. We will collect information from you contained in your reviews, including the display name and avatar if you choose one.

There may be other instances where you need to provide us with information. For example, if you are browsing using your mobile device, you can choose to authorize to see your current location or to access your contacts to receive the best experience and service possible (e.g., to see our city guides, restaurants, or attractions near your location, or other recommendations). You can also create a user account, which allows you to save your personalized settings, upload photos, review past bookings, organize and manage future bookings, or benefit from other features available only to account holders (e.g., incentives or other benefits we may offer).

Additionally, you can provide us with your opinion or ask for our help regarding the use of booking services offered by

Personal data you provide about others

You might not be booking a Stay just for yourself but also for other people traveling with you or on behalf of someone else. In such cases, you will need to provide data about them during the booking process. If you hold an account, you can also create an address book to simplify and manage future bookings.

We want to specify that it is your responsibility to ensure that the people you have provided data about are aware of this and have understood and accepted how uses their information (as described in this Privacy Policy).

Personal data we collect automatically

Even if you do not complete a Stay Booking, when you visit our website, we collect certain information automatically. For example, your IP address, the date and time you accessed our service, the hardware, software, or browser you use, and information about your computer’s operating system and language settings. We also collect information about your clicks and the pages that were shown to you.

When you make a Stay Booking, our system records the means and website through which you made the booking or accessed the site.

Personal data we receive from other sources

Besides the information you provide to us directly, we may also receive information through different sources. Additionally, we rely on external providers to manage payments between users and the Accommodation: these service providers share payment information with us to help manage and process your Stay Booking, ensuring you have the best possible experience. Even though you may be asked for your credit card information and security codes during the Stay Booking, we inform you that these data will be processed directly by the external Payment Manager (Stripe), so we do not keep records of data that could compromise your monetary transactions.

Another example is the messaging services integrated into our platform that allow you to contact us and the Accommodation you booked for issues regarding your booking. When you use this feature, we receive data about the activities (e.g., the content of the message exchanged with the Accommodation). For more information, read the section "Why does collect and use your personal data?". When you link your account to your social media account, personal data is shared with by the social media service provider, but only if you have given your consent.

The Accommodation shares information about you with, for example, when you have questions about a current Stay Booking, or in case of disputes about a booking (although we hope this never happens).

Details on the Processing of Personal Data

Access to Third-Party Accounts

This type of service allows this Application to retrieve data from your accounts on third-party services and perform actions with them. These services are not activated automatically but require the User’s express authorization.

Access to the Facebook Account (This Application) This service allows this Application to connect with the User's account on the social network Facebook, provided by Facebook, Inc.

Permissions requested: Email, Manage Pages, and Insights.

Place of processing: USA – Privacy Policy.

Contacting the User

Mailing List or Newsletter (This Application) By registering for the mailing list or newsletter, the User’s email address is automatically added to a contact list that may receive email messages containing information of a commercial or promotional nature related to this Application. The User's email address might also be added to this list as a result of signing up to this Application or after making a purchase.

Personal Data collected: email.

Managing User Databases (This Application)

This type of service allows the Owner to build user profiles starting from an email address, the name, or any other information that the User provides to this Application, as well as to track the User's activities through statistical features. This Personal Data may also be matched with publicly available information about the User (such as social network profiles) and used to build private profiles that the Owner can view and use to improve this Application. Some of these services may also enable the scheduled sending of messages to the User, such as emails based on specific actions performed on this Application.

Payment Management

Payment management services allow this Application to process payments by credit card, bank transfer, or other means. The data used for payment are acquired directly by the requested payment service provider without being handled in any way by this Application. Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.

Stripe Stripe is a payment service provided by Stripe, Inc., which allows the User to make online payments.

Personal Data collected: various types of Data as specified in the privacy policy of the service.

Place of processing: USA – Privacy Policy.

Managing Support and Contact Requests (This Application)

This type of service allows this Application to manage support and contact requests received via email or through other tools, such as various contact forms. The Personal Data processed depends on the information provided by the User within the messages and the tool used for communication (e.g., the email address).

Managing Addresses and Sending Email Messages

This type of service makes it possible to manage a database of email contacts, phone contacts, or any other contact information to communicate with the User. These services may also enable the collection of data regarding the date and time the User views the messages, as well as the User’s interaction with them, such as information about clicks on links included in the messages.

Mailchimp Mailchimp is an address management and email message sending service provided by Mailchimp.

Personal Data collected: email.

Place of processing: USA – Privacy Policy.

Cloud, Hosting, and Backend Infrastructure

This type of service has the function of hosting data and files that enable this Application to function, allow its distribution, and provide a ready-to-use infrastructure to deliver specific features of this Application. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where Personal Data are stored.

Aruba Cloud Aruba Cloud is a cloud service provided by Aruba SpA.

Personal Data collected: Cookie and Usage Data.

Place of processing: Italy – Privacy Policy.

Interaction with External Platforms

This type of service allows interactions with social networks or other external platforms directly from the pages of this Application. The interactions and information acquired by this Application are always subject to the User’s privacy settings for each social network. If a service for interaction with social networks is installed, it may still collect traffic data for the pages where the service is installed, even when Users do not use it.

Google ReCaptcha The Google ReCaptcha system allows for the prevention of spam on the contact form.

Personal Data collected: Cookie and Usage Data.

Place of processing: USA – Privacy Policy.

Infrastructure Monitoring (This Application)

This type of service allows this Application to monitor the use and behavior of its components to improve performance and functionality, maintenance, or troubleshooting. The Personal Data processed depends on the characteristics and mode of implementation of these services, which by their nature filter the activity of this Application.

Registration and Authentication

By registering or authenticating, the User allows the Application to identify them and give them access to dedicated services. Depending on what is indicated below, third parties may provide registration and authentication services. In this case, this Application will be able to access some Data stored by the third-party service used for registration or identification.

Direct Registration (This Application) The User registers by filling out the registration form and providing Personal Data directly to this Application.

Personal Data collected: email and password.


The services contained in this section enable the Owner to monitor and analyze web traffic data and serve to keep track of User behavior.

Google Analytics with Anonymized IP (Google Inc.) Google Analytics is a web analysis service provided by Google Inc. ("Google"). Google uses the Personal Data collected to track and examine the use of this Application, compile reports, and share them with other services developed by Google. Google may use the Personal Data to contextualize and personalize the ads of its advertising network. This integration of Google Analytics anonymizes your IP address. The anonymization works by shortening within the borders of the member states of the European Union or in other countries adhering to the agreement on the European Economic Area the IP address of Users. Only in exceptional cases will the full IP address be sent to Google's servers and shortened within the USA.

Personal Data collected: Cookie and Usage Data.

Place of processing: USA – Privacy PolicyOpt Out.

Methods and Place of Data Processing

The Data Controller adopts appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of Personal Data.

Processing is carried out using IT and/or telematic tools, with organizational methods and logic strictly related to the purposes indicated. Besides the Data Controller, in some cases, other parties involved in the organization of this Application (administrative, sales, marketing staff, legal advisors, system administrators) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communication agencies) may also have access to the Data, if necessary, appointed as Data Processors by the Data Controller. The updated list of Data Processors can always be requested from the Data Controller.

The information we collect about you is used for various purposes. Here’s what your data is used for:

A. Booking Accommodation: First and foremost, we use your personal data to complete and manage your online Accommodation Booking, which is the primary purpose of our business!

B. Customer Assistance: Through our offices, we provide customer support. Sharing your relevant data, such as booking details or account information, with our customer support allows us to assist you when you need it, for example, helping you find the right Accommodation or answering questions you may have about your Accommodation Booking or other topics.

C. Account: Users of can create a user account on our site. We use the information you provide to manage your account, allowing you to have many useful features. You can manage your Accommodation Bookings, take advantage of special offers, make Accommodation Bookings easily, and manage your personal settings. Choosing personal settings can allow you to manage and share lists, see previously searched Travel Services, share photos, check other travel-related information, and view the reviews you have submitted. If you wish, you can share some information from your user account by creating a public profile associated with your real name or a username of your choice. Users with a account can save contact details, manage travel bookings, and create an address book to facilitate future bookings.

D. Online Groups or Forums: We may allow users with an account to join online groups or forums and interact with other users.

E. Marketing Activities: We also use your information for marketing activities, including:

Using your information to send you periodic news about travel-related products and services. You can unsubscribe from marketing communications at any time easily by clicking the "Unsubscribe" link in each newsletter or by disabling this service directly from your account area.

Based on the information you share about yourself, we may show you personalized offers on the site, apps, or third-party sites/apps (including social media sites), and the content you view may be customized. These could be offers to book directly on the site, or other offers or products from third parties that we think might interest you.

When you participate in promotional activities, the information about you will be used to manage your participation in these promotions.

F. Communications with You: We may contact you via email, mail, phone, or SMS, depending on the contact method you choose or what we deem most useful at the time. We also need to manage communications you send to us, for example, in the following cases:

Responding to and managing your requests or those of the Accommodation you have booked. offers guests and Accommodation various ways, directly through the platform, to exchange information, requests, and comments about their offers and Accommodation Bookings. For more information, read the section "How does manage communications you or the Accommodation you booked send to"

If you have not completed an online Accommodation Booking, we may contact you with an invitation to finish the booking. We believe this is an added useful service that allows you to continue with an Accommodation Booking without having to search for the Accommodation again or re-enter the booking data.

When you use our services, we may send you a questionnaire or invite you to provide a review of your experience with or the Accommodation.

We also send you other material related to your Accommodation Bookings, such as information on how to contact if you need help while traveling, or useful information that could help you organize and make the most of your Stay. We also send material about active Accommodation Bookings or a reminder of previous bookings made on

Even if you do not have active Accommodation Bookings, we may still need to send you other administrative messages, such as security alerts.

G. Market Research: Sometimes we ask our customers to take part in market research. Please review the information provided when you are invited to participate to understand which personal data is collected and how it is further used.

K. Promoting a Safe and Reliable Service: To create a trustworthy environment for you, your travel companions, business partners, and Accommodation Providers, we use personal data to detect and prevent fraud and other illegal or unwanted activities. Similarly, we use personal data for risk and security analyses, including booking and user authentication. For these purposes, we may need to block or hold certain bookings until our analysis is complete.

H. Improving Our Services: We use personal data for analytical purposes to improve our services and enhance the user experience. The data may also be used for testing, troubleshooting, and improving the functionality and quality of our online booking services. The primary goal is to optimize and customize our online platform to your needs, making it easier and more pleasant to use. We commit to using pseudonymized data only for analytical purposes.

I. Guest Reviews and Other Information about Destinations: During and after your Stay booked with us, you might be invited to leave a review. We may also allow those traveling with you or for whom you booked to leave a review. This invitation requires information about the Accommodation or destination.

Account holders can choose to display a review with a username (of your choice, set in the account area) instead of the real name. Additionally, account holders can also choose to show the review anonymously. There's also an option to add an avatar. By completing a review, you agree to make it visible (as described in detail in our Terms and Conditions), for example, on the relevant Accommodation page on our site, on our social media profiles and apps, on the Accommodation’s or business partner's online platform. The aim is to inform other travelers about the quality of the booking and Stay service used, the destination you chose, or other experiences you decided to share.

J. Monitoring Phone Calls: When you call our customer service team, our operators may ask you to identify yourself to ensure your booking data remains confidential.

L. Legal Purposes: Finally, in some cases, we may need to use your information to manage and resolve legal disputes, government investigations, and compliance checks, enforce the terms of use of’s online booking service, or comply with legitimate requests from public authorities.

Communicating personal data to is voluntary. However, depending on the type of service you want to use, we may only be able to offer it if certain personal data is collected. For example, we cannot process your Accommodation Booking if we do not collect your name and contact details.

If we use automated means to process personal data that produce legal effects or significantly affect you, we will implement appropriate measures to safeguard your rights and freedoms, including the right to obtain human intervention.

Principles for Managing Your Personal Data

To manage your personal data as described above, we rely on the following principles:

For purposes A and B: uses the legal basis of necessity to process personal data for the execution of the contract, specifically to finalize and manage your Accommodation Booking. If the necessary personal data is not provided, cannot complete the Accommodation Booking and cannot provide customer service.

For purposes C to G: relies on its legitimate business interest in providing its services, preventing fraud, and improving its services. When personal data is used for the legitimate interest of or a third party, will always balance your rights and interests for the protection of your personal data with the rights and interests of or the third party.

For purpose H: relies, where applicable, on compliance with its legal obligations (e.g., legitimate requests from public authorities).

Where required by applicable law, will seek your consent before processing your personal data for direct marketing purposes.

If you wish to object to the processing described in points C to G and no direct opt-out mechanisms are available to you (e.g., in your account settings), please contact us at the following email address:

How We Share Your Data with Third Parties

In some cases, we will share your personal data with third parties.

The Booked Accommodation: To complete the Accommodation Booking, we must transfer the relevant data you provided to the Accommodation you booked. Depending on the Accommodation Booking and the Accommodation, this may include your name, contact details, payment type, the names of the guests traveling with you, and any preferences or other information you indicated when making the Accommodation Booking. If you have any questions about your Stay, we may need to contact the Accommodation and ask them to handle your request. Even if payment is not made during the booking process via, we will never provide your credit card details to the Accommodation (if requested during booking). If the Accommodation requests an advance payment or a penalty payment for the Accommodation Booking, it can make a specific request through its control panel. In this case, the Payment Manager's technological system will handle the monetary transaction, which will be deposited in an online account and later transferred to the Accommodation. In case of disputes regarding the booking, we may need to provide the Accommodation with the necessary information about the booking process to handle the dispute, for example, a copy of your booking confirmation as proof of the Accommodation Booking.

Third-Party Services: We use service companies to manage your data on our behalf. This management serves various purposes, such as sending promotional material or validating the correctness of the email address you provided during the booking process. Third-party companies are bound by confidentiality agreements and are not authorized to use your personal data for purposes other than those communicated by

Payment Service Providers and Other Financial Institutions: When you or the cardholder used for the Accommodation Booking requests a chargeback for your booking, we will need to share some information about the booking with the payment service provider and the specific financial institution to handle the chargeback. For example, we may share a copy of your booking confirmation or the IP address used to make the booking. We may share information with the specific financial institution if we believe it is absolutely necessary for fraud detection and prevention purposes.

Competent Authorities: We share personal data with law enforcement when required by law or if absolutely necessary for the detection, prevention, or prosecution of fraud or crimes, or if we are otherwise required by law. We may need to share personal data with competent authorities to protect and defend our rights or property or the rights and property of our business partners.

Business Partners: We work with business partners who distribute or market services.

When you book through one of our business partners, some of the data you provide, such as your name, email address, address, payment details, and other relevant information, will be shared with us to complete and manage your Accommodation Booking. If customer support is provided by the partner, will share your booking data with the partner (if and when necessary) to provide appropriate and efficient support.

When you book through a business partner, we invite you to read their privacy policies if you want to understand better how your personal data will be handled.

Advertising Partners: We may share your email address and name with our advertising partners to advertise services through third parties (to ensure the most appropriate user target receives relevant ads). We strive to share this information through encryption protocols to enhance security and confidentiality.

The transmission of personal data as described in this Privacy Policy may include cross-border transfers to countries that do not have comprehensive and complete data protection laws like those in the European Union. Where required by Community law, we will transfer personal data only to recipients who offer an adequate level of personal data protection. In such circumstances, it may be necessary to establish contractual measures to ensure that data protection is in line with European standards. You can request to review a copy of such contractual agreements by contacting us as described below.

How We Manage Communications Exchanged on the Platform Between You and the Booked Accommodation may offer you and the Booked Accommodation various communication channels (available on itself) regarding the existing Accommodation Booking. Through your profile area and other channels that we may make available, you and the Booked Accommodation can contact to inquire about your Accommodation Booking. accesses the communications and uses automated systems to review, scan, and analyze the communications for security purposes, fraud prevention, compliance with legal and regulatory requirements, investigations into potential crimes, product development and improvement, research, customer engagement (e.g., providing you with information and offers we think may interest you), and customer or technical support. We reserve the right to block the delivery of communications or conduct checks if we deem it necessary at our discretion, for example, if we believe they may contain harmful content, spam, or any type of risk to you, the partner accommodations,, or others. Remember that all communications sent or received through tools will be received and stored by The business partners with whom you have booked and the Booked Accommodation may decide to communicate directly with you via email or other channels outside the control of

How We Use Mobile Devices

We offer versions of our site optimized for browsing via smartphones or tablets. These mobile sites handle the personal data you provide in the same way as the desktop website and also allow you to use location services that enable you to find the distance between your device and the Booked Accommodation. With your consent, you may also authorize our access to your location or contacts to provide you with the requested services. Please read your mobile device's instructions to change settings and enable the sharing of this data.

To optimize newsletter content, combines the searches and bookings you make from different computers and devices. You can unsubscribe from the newsletter at any time.

On other websites and apps, you may see personalized advertisements, including offers based on your activities on connected computers and devices. By changing the cookie settings on your device (see our Cookie Policy under "What can you choose"), you can change cross-device tracking settings for advertising purposes. Please note that logging out of your account does not mean you will no longer receive personalized advertisements.

How We Use Social Media

We use social media in various ways, such as facilitating the use of the online booking service, promoting the products of our Accommodation Providers, and advertising, improving, and facilitating the use of our services.

Access with your social media account. We offer you the opportunity to access your account through your social media account (Facebook), so you don't have to remember many usernames and passwords for different online services. After you log in for the first time, you can always use your social media account to log in to However, you can choose to unlink the two accounts at any time.

Other social media services and features. We may integrate other social media services (such as a messaging exchange system) to interact with or your contacts regarding our services. We may also be present by managing social media accounts and offering apps on various social platforms. If you choose to connect to via social media, your social media service provider may allow you to share information with If you opt to share, your provider usually informs you which information will be shared. For example, when you access your account through your social media account, some information (based on the permissions you provided to your provider) may be shared with Among these, your email address, your age, or your profile picture as set in your user account.

When you register on a social media app or connect to a messaging exchange system without having a account, the information you choose to share may include basic information available on your social media profile (including email address, status updates, and your list of contacts). We will use this information, for example, to provide you with the requested service, forward a message you want to send to your contacts, or create a personalized user experience in the app itself or on our website. We may then, if you request it, customize our services to meet your needs, offer you and your friends the best travel destinations, and analyze and improve our travel-related services. Your social media service provider can provide you with more details on how they use and manage your data when you connect to through that social media platform, such as combining personal data they collect when you use through them with information they collect when you use other online platforms connected to your social media provider.

What Security and Data Retention Procedures Do We Implement to Safeguard Your Personal Data?

We rely on specific procedures to prevent unauthorized access to data, as well as its misuse.

We retain your personal data for as long as we believe it is necessary to allow you to use our services, to provide you with our services (including maintaining your online user account, if created), to comply with applicable law, to resolve disputes with any party, and if otherwise necessary to allow us to conduct our business, including to prevent and detect fraud or other illegal activities. All personal data stored by us is governed by this Privacy Policy. If you have questions about a specific data retention period for certain types of personal data processed by us, please contact us at the following email address:

If you no longer wish for to use your data to provide you with access to the Platform and the booking services with the Accommodation Provider, you can request us to delete your personal information and close your account. Please note that if you choose to request the deletion of your personal data:

We may retain some of your personal data for the time necessary to meet our legitimate business interests, such as preventing and detecting fraud and promoting security. For example, if we suspend an account for fraud or security reasons, we may retain some information from that account to prevent the same member from opening a new account on in the future. We may retain some of your personal data to the extent necessary to fulfill our legal obligations. For example, we may retain some of your data for tax or accounting obligations, legal reports, and investigations. The information you have shared with others (e.g., reviews, forum posts) may continue to be visible to the public on the Platform, even after your account is deleted. However, the attribution to you of such content will be removed. Additionally, some copies of this information (e.g., access logs) may remain in our database but disassociated from identifiers. Because we protect the Platform from accidental loss or theft of data, residual copies of your personal data may, for a limited period, not be removed from our backup systems.

We use industry-specific systems and procedures to safeguard the personal data you provide to us. We also rely on security procedures and physical, technical access limitations to prevent unauthorized access and use of the personal data contained in our servers. Only authorized personnel can access personal data while performing their duties. constantly implements and updates administrative, technical, and organizational security measures aimed at protecting your data from unauthorized access by third parties, destruction, or alteration. Some of the security measures we use to protect your information include firewalls, encryption, and access controls to information. If you have reason to believe that your login credentials for your account have been lost, stolen, compromised, or otherwise unauthorized use or suspected unauthorized use of your account, you can contact us as described in the Data Controller section.

How do we manage children's personal data?

The services offered by are only intended for individuals aged 16 and over. For individuals under the age of 16, the use of our services is only allowed with the consent of parents or legal guardians. may collect and use information from minors only with the consent of parents or legal guardians and in limited cases such as for a booking or purchase of other travel-related services, or in other exceptional cases (for example, specific features for families). If we become aware of the processing of data from individuals under the age of 16 without valid consent from a parent or legal guardian, we reserve the right to delete such data.

How can you control the personal data you have shared with

You can contact us if you believe that the personal information we hold about you is incorrect, if you believe we no longer have the right to use it, or if you have any other questions about how your data is handled or about this Privacy Policy. Send us an email or a letter by regular mail to the contact details provided in the Data Controller section. Your request will be handled in accordance with the data protection laws in force in Italy. You can delete your personal account at any time by giving written notice to the following email address:

Additional Information on Personal Data

We never sell or rent user data to third parties for any reason. The only uses of the data are those highlighted in this policy. Users are the sole owners of their data and can request its modification or deletion at any time.

Users can exercise certain rights concerning the data processed by the Controller.

In particular, the User has the right to:

  • withdraw consent at any time. The User can withdraw consent to the processing of their Personal Data previously expressed.
  • object to the processing of their Data. The User can object to the processing of their Data when it occurs on a legal basis other than consent. Further details on the right to object are provided in the section below.
  • access their Data. The User has the right to obtain information about the Data processed by the Controller, certain aspects of the processing, and receive a copy of the processed Data.
  • verify and request correction. The User can verify the accuracy of their Data and request its update or correction.
  • obtain the restriction of processing. When certain conditions are met, the User can request the restriction of the processing of their Data. In this case, the Controller will not process the Data for any other purpose except their storage.
  • obtain the erasure or removal of their Personal Data. When certain conditions are met, the User can request the erasure of their Data by the Controller.
  • receive their Data or have it transferred to another controller. The User has the right to receive their Data in a structured, commonly used, and machine-readable format and, where technically feasible, to have it transmitted to another controller without hindrance. This provision applies when the Data is processed by automated means and the processing is based on the User's consent, on a contract to which the User is a party, or on contractual measures connected to it.
  • lodge a complaint. The User can lodge a complaint with the competent data protection authority or take legal action.

User Rights:

  • You can request a copy of your personal data we hold;
  • You can inform us of any changes to your personal data, or ask us to correct any of your personal data we hold; however, as described below, you may be able to make the changes yourself;
  • In certain circumstances, you can ask us to delete, block, or limit the processing of your personal data we hold, or to object to certain ways in which we are using your personal data; and
  • In certain situations, you can also ask us to provide your personal data to third parties.

When we use your personal data based on your consent, you have the right to withdraw that consent at any time under applicable law. Also, when we process your personal data based on legitimate interest or public interest, you have the right to object at any time to the use of your personal data under applicable law.

We rely on you to ensure that your personal data is complete, accurate, and current. Please inform us immediately if there are any changes or inaccuracies regarding your personal data.

If you have an online user account, you can access a significant amount of personal data about yourself through our site, and we generally allow you the ability to add, update, or remove information about yourself.

If any personal data about you is not accessible via our site, you can submit a request to us at no charge. For any inquiries regarding this Privacy Policy and to exercise your rights or if you wish to file a complaint, please contact our Data Protection Officer at the following email address: You can also contact your national data protection authority.

If you wish to object to the processing of your personal data based on legitimate interest and if direct opt-out mechanisms are not available to you, please contact us at the following email address:

Changes to this Privacy Policy reserves the right to amend this Privacy Policy at any time in accordance with this section. In the event of changes to this Privacy Policy, we will publish the updated version on the Platform and update the "Last Updated" date at the top of this document. We encourage you to periodically review this page. If you do not agree with the amended Privacy Policy, you may delete your Account. If you do not delete your Account before the effective date of the updated Privacy Policy, your continued access to or use of the Platform will be subject to the Privacy Policy as last modified.

Definitions and Legal References

Personal Data (or Data)

Any information that, directly or indirectly, even in connection with any other information, including a personal identification number, makes a natural person identified or identifiable.

Usage Data

Information collected automatically through this Application (or third-party applications integrated into this Application), which can include: the IP addresses or domain names of the computers used by the Users who connect with this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (successful, error, etc.), the country of origin, the characteristics of the browser and the operating system used by the visitor, the various time details of the visit (e.g., the time spent on each page) and the details about the path followed within the Application, with particular reference to the sequence of pages visited, the parameters relating to the operating system and the user's IT environment.


The individual using this Application, who unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Controller (or Controller)

The natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Application.

The Data Controller

unless otherwise specified, is the owner of this Application.

This Application

The hardware or software tool by which the Personal Data of Users is collected and processed.


The service provided by this Application as described in the relative terms (if available) on this site/application.

European Union (or EU)

Unless otherwise specified, any reference to the European Union contained in this document is intended to extend to all current member states of the European Union and the European Economic Area.


Small piece of data stored in the User's device.


Provides access to the User's primary email address.

Legal References

This privacy policy is drafted on the basis of multiple legislative systems, including Articles 13 and 14 of Regulation (EU) 2016/679.

Unless otherwise specified, this privacy policy exclusively concerns this Application.

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