terms and conditions

The following terms and conditions -and any following modifications created- apply to all of our services rendered available online, either directly or indirectly (through a distributor), or through use of any mobile device, email or telephone. By accessing our website, including visiting it, using it and/or using it through any application available by means of any platform (defined below as "web site"), and/or making a booking, you claim to have read, understood and accepted the terms and conditions shown below (including all privacy information).

1. Purpose of our Service

Through this website Bookingbility Srl we provide an online platform that consents to all types of temporary accommodations (for example, hotel, motel, hostels and bed and breakfasts, called "accommodation facilities") to publicize their own rooms for bookings and to allow for online visitors to make bookings.  By making a booking through Bookingbility.com, you will establish a direct, contractual relationship (bound by legal terms) with the accommodation facility at which the booking was made. Once made, the booking mentioned above, we will make it exclusive between you, the intermediary and the accommodation facility, transmitting to the relevant facility the details of the booking and sending you a email confirmation for and on behalf of the accommodation facility.
In lending our service, we divulge the data that the accommodation facility has provided to us. All of the facilities therefore give access to a web extranet, for with they are completely responsible for that which reviews the updates of rates, of availability and of any other visual information on our website. Although we offer our service with diligence and scrutiny, we are not able to verify or guarantee the accuracy, the completion and the correctness of the information, nor can we be held responsible for any error (including the display or typing), the interruption of the service (should it be out of service (temporarily and/or partially), the reparation (the upgrading or maintenance of the website or other), any imprecise, misleading or false information or for their lack of delivery. Each facility is responsible in any moment of their accuracy, their completion and correctness of the information (described), including the rates and visual availability on our website. Our website doesn't have the goal, and will not be seen under such scrutiny, to entrust or sustain any commercial facility under similar circumstances, in terms of quality, the level of service, the classification and assignation of number of stars.
Our services are available exclusively for personal and non-commercial use. Therefore, it is not permitted to resell, use, copy, insert deep-links, monitor (e.g. by using web spiders or data scrapes), view, download or reproduce any content or information, software, product or service available on our website for any type of activity having a commercial or competitive purpose.

2. Rates

The rates on our website are highly competitive. All rates published on the Bookingbility.com website are intended for the entire stay and include Vat and all other taxes (subject to the change of value of such taxes), unless otherwise indicated on the website or on any email confirmation. The facility may make a charge for late check-in or in case of a payment cancellation.
Sometimes on our website you will find cheaper rates for a particular stay. However, the above-mentioned rates, proposed by the accommodation facility, could hold restrictions and special conditions, for example on the subject of cancellation or reimbursement. Before making a booking, be aware of the presence of such conditions in the room details and rates.
The currency convertor is for information purposes and should never be considered as an accurate, real time indicator; rates may vary.
Clear errors are not binding, including in print.
All special offers and promotions are listed as such.

3. Privacy and Cookies

Bookingbility.com respects your privacy. Consult are norms on privacy and cookies for more information.

4. Free Service

Our service is free since, unlike many other sites, we will not charge you any fees for the service offered, nor will we apply and additional charges (on booking) to the room rate.
Accommodation facilities pay a commission (that is, a small percentage of the lodging fee) to Bookingbility.com after the guest has stayed at the facility (and paid the amount due to it).

5. Credit Cards or Bank Transfer

Some facilities may provide and make available the option to offer bookings to be paid in whole or in part (as provided by the payment terms of the facility) to the facility during the booking process, via a secure, online payment method (in so far as such function is offered and supported by your bank). Payment is secured safely on your credit/debit care or on you bank account, and is credited to the bank account of the accommodation facility, through the management of a third party.
For some rates (non-refundable) or special offers, it could be required to pay in advance through a bank transfer (if provided as a method of payment from the facility) or a credit card. In case of credit card use, this may be pre-authorized or charged (sometimes with refund) at the time of booking. Before making a booking, please be aware of the presence of these conditions in the room details and rates.
In the event of fraud or unauthorized use of your credit card by third parties, most banks and credit card providers are liable for the risk and will cover all charges resulting from such fraud or unauthorized use. However, this may incur a deductible amount on your card (usually equivalent to 50 EUROS, or the equivalent in your currency). In the event that your bank or credit card provider charges you this amount due to unauthorized transactions resulting from a booking made on our site, we will refund this amount up to an amount of 50 EUROS (or the equivalent in your local currency).
In order to be able to make a claim, make sure to report fraud to your credit card provider (in accordance with their policy and procedures) and contact us immediately via email (frodi@bookingbility.com). Report in the subject line of email (Credit Card Scam), providing proof of the deductible charged (e.g. credit card issue policy). Such compensation applies only to bookings that have been used through Bookingabilty.com's secure server and only after verifying that the unauthorized use of your credit card results from a breach or act of negligence on our part and not from your incorrect use of the secure server.

6. Cancellation and Missing Presentation

By making a booking at an accommodation, you agree to and approve the respective rules of cancellation and no-show regulations of this facility and any other standard or additional condition of the facility applicable to your booking or during your stay, including the services and/or products offered from the facility (the rules and conditions of a facility are obtained directly from the facility itself). The general cancellation and non-submission rules of each facility are listed on our website in the information pages regarding the facility, during the booking procedure and on the confirmation e-mail

Some cancellations or modifications are not permitted for certain rates or special offers. In case of no-show or cancellation, the facility may still charge the residence tax (if applicable). Before making a booking, please be aware of the presence of such conditions in the room details and rates. If the booking requires an advance on the payment or a prepayment in whole or in part, this could be canceled (without previous notification of default or notice) if the remaining amount could not be withdrawn in full on the due date, provided by the terms and conditions of booking payment.

Late payment, incorrect bank account information or credit/debit card, invalid credit card/debit card or insufficient funds will result in booking risk and may result in refusal of any prepayment (non-refundable) unless the facility agrees to reimburse or allow other solutions provided by its advance payment and cancellation policy.

If you want to check, modify or cancel your booking, log in to your confirmation email and follow the instructions contained therein. The facility may charge a cancellation fee in accordance with the cancellation, prepayment and no-show rules of the facility, and you may not be eligible for any sums already paid (in advance). Before booking, we recommend that you read carefully the cancellation, prepayment and no-show policy provided by the facility, and remember to make subsequent payments as specified in the specific booking.

If you arrive late on check-in (or if you arrive the next day), make sure to notify the facility in advance to let the them know when to expect you. By doing so, you will not run the risk of the facility cancelling your booking or charge a no-show penalty. Our customer support can help you communicate with the facility to provide this type of information. Bookingbility.com is not responsible for the consequences of your possible late arrival, including a possible cancellation of the booking or a penalty charge from the facility for a no-show. 

7. Additional Correspondence and Communication

By making a booking you agree to receive (i) an email shortly before your arrival date, containing information about your destination and various suggestions and offers (including third parties, if you have given your consent) regarding your booking and destination, and (ii) an email after your stay, with an invitation to express your opinion on the facility. Please read our policy on privacy and cookies to learn more about other ways we can contact you.

Bookingbility.com is not responsible for communications with the accommodation facility that occurs on or through its platforms. It is not possible to pass on rights related to requests or communications directly to the accommodation facility, or related to any form of notification of receival of requests or communications. Bookingbility.com can not guarantee that every request or communication will be received, read, taken, executed or accepted by the accommodation structure in a precise and timely manner.

In order to complete and complete the booking successfully you must provide a valid email address. We are not responsible for any non-existent or incorrect e-mail addresses, phone or mobile phone numbers or credit card numbers, nor are we required to verify their existence or correctness.

8. Ranking, Preferred Facility Program, Stars and Guest Reviews

The default setting for the accommodation ranking on our website is 'Recommended' (or equivalent formula) (the "Default Ranking"). We also offer other types of ranking. Default Ranking is created through an automatic ranking system (algorithm) and is based on multiple criteria.

The completed guest rating may be (a) uploaded to the accommodation facility page on our website in order to provide (future) customers with your views about the (level of) service and quality of the facility and (b) (wholly or partially) used and placed by Bookingbility.com, at it’s discretion (e.g. for marketing, promotional or improving service purposes), on the social networking website or platforms, on Newsletters, in case of special promotions, applications or other property channels owned and hosted, used or controlled by Bookingbility.com. We reserve the right to modify, reject or remove guest reviews at our sole discretion. The guest review form should be considered a survey and will not include any (further) offer, invitation or incentive (commercial) of any kind.

9. Exemption of Responsibility Clause

Upholding the limitations and the particulars indicated in the hypotheses provided by these terms and conditions and as far as permitted by law, we will be held responsible only for the direct and immediate damage actually suffered, paid or incurred due to non-compliance of our obligations in respect to the services we have to fulfill. Compensation may reach up to the total amount of the cost of your booking, as stated in the confirmation email (or for a single circumstance or for a number of related circumstances).

However, and to the extent permitted by law, neither us nor any of our operators, managers, employees, representatives, affiliates, affiliated companies, affiliated (distribution) partners, license holders, agents or persons involved in production, sponsorship, promotion or disclosure of the website and its contents, we will be held responsible for (i) losses or punitive damage (special, indirect or consequential), loss of production, profit, income or contract, injury or damage to goodwill and reputation, loss of law, (ii) inadequacy of the (descriptive) information by the accommodation facility (regarding the rates, availability and classification) made available on our website, (iii) the services provided or the products offered by the facility or other business partners, (iv) the damage (direct, indirect, consequential or punitive ), losses or costs incurred, paid or incurred due to the inability of use or delay on our website but resulting or related to use, or (v) physical, death, property damage at the facility or any other kind of damage (direct, indirect, special, consequential or punitive), loss or costs suffered, paid or incurred, (legal) actions, errors, violations, serious misconduct, mismanagement, omissions, negligence, false declaration, civil or objective liability for an unlawful act attributable (wholly or partly) to the facility or to any of our other business partners (or their employees, directors, executives, agents, affiliates or affiliated companies) whose products or services are directly or indirectly made available, offered or advertised on the site or through it, including partial (partial) cancellations, overbooking, strike, force majeure or any other event outside our control.

Whether the accommodation facility charges (or has already charged) the cost of the room, or payment is handled by us, in both cases you accept and declare to be aware that it is always the responsibility of the facility to collect, retain, send and pay to the appropriate authorities the applicable rates, based on the total price of the room. Bookingbility.com can not be held liable (nor can be called to answer) for the collection, retention, sending or payment to the competent authorities of the applicable fees based on the cost of the room.

Uploading photos/images on our system (for example, attached to a review) you certify, warrant and declare that you own the copyright of the photos/images and agree that Bookingbility.com may use the photos/images on its website (including mobile) and on apps, promotional material, and publications both online and offline, in the way Bookingbility.com considers appropriate. You concede to Bookingbility.com, in a non-exclusive, global, irrevocable, unconditional and perpetual manner, the right and the license to use, reproduce, display, propagate, distribute, sublicense, communicate and make available the photos/images at Bookingbility.com tn the way that Bookingbility.com considers appropriate.

The person uploading the photos/images assumes full legal and moral responsibility for any claims made by third parties (including, but not limited to, the owners of accommodation facilities) following the publication and use of the photos/images on part of Bookingbility.com. Bookingbility.com does not own or support uploaded photos/images. The truthfulness, validity and the right to use all photos/images are guaranteed by the person who uploads the photos/images and are not the responsibility of Bookingbility.com. Bookingbility.com refuses any liability concerning published photos/images. The person who uploads the photos/images guarantees that they do not contain any viruses, trojans or infected files, nor pornographic material, illegal, obscene, offensive, bad or inappropriate taste, and that the photos/images do not infringe any intellectual property rights, of the author or third party privacy. Photos/images that do not meet the criteria listed above will not be used and/or may be removed/canceled by Bookingbility.com at any time and without notice. 

10. Intellectual Property Rights

Unless otherwise specified, the software required to provide our services, made available or used by our website, and the copyright of the content (including the copyright itself), of the information and material on our site are property Of Bookingbility Srl, its suppliers or its providers.

Bookingbility.com exclusively holds all rights, titles and interests in and against all intellectual property rights relating to the graphic aspect and the general interface (including the infrastructure) of the website through which the service is available (including guest reviews and translated content). No one is authorized to copy, extract, link, publish, promote, integrate, use, combine, or otherwise use the content of the site (translations and guest reviews included) or our trademark in the absence of our express Written approval.

In the event that a subject uses or combines (partly or totally) our content (including guest reviews and translations) or otherwise takes possession of any intellectual property right of the site or any content (or translation), they will have to attribute, transfer, and concede all such intellectual property rights to Bookingbility.com. Any use that is not in accordance with the law or any of the above actions or behaviors constitutes a material breach of our intellectual property rights (including copyright and data protection rights).

11. Various

As far as permitted by law, these terms and conditions, as well as the provision of our services, will be governed and interpreted in accordance with Italian law and any dispute arising out of these terms and conditions, and our services will be solely transferred to the competent courts of Palermo (Italy).

In the event that any of the clauses of the presented Terms and Conditions are invalid, they become invalid/non-binding, however, you will continue to comply with all the other terms set forth herein. In such a case, we will replace this clause with a valid and binding clause that has as much effect and similarity to the one superseded and you agree to accept and respect the contents and purposes of these Terms and Conditions.

12. Information on Bookingbility.com

Online booking of accommodation facilities for disabled people and with special needs is provided by Bookingbility Srl, a simplified limited liability company subject to Italian law with registered office in Viale Lazio 66 90144 - Palermo, Sicily, Italy, and registered at the Palermo Chamber of Commerce with REA 320500 and IT06430880820 VAT.

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